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Terms
of service.
How we agree to work with you, and how you agree to work with us. Last updated 1 May 2026.
Plain version
We do good work, you pay on time, we don't hold each other hostage. Each project is governed by a specific written agreement (Statement of Work), and these site-wide terms cover the in-between. If anything below conflicts with your project SOW, the SOW wins.
i.Agreement
What you agree to
by using this site.
By visiting neighbordigital.com, contacting us, or engaging us for work, you agree to these terms. If you don't agree, please don't use the site or hire us — both are entirely your call.
ii.Our services
What we
do, and what we won't.
We build websites and we set up Google Business Profiles. We host and maintain sites under our Care Plan. The full scope of any specific engagement is captured in a Statement of Work, signed by both parties before work begins.
We don't run paid advertising campaigns, we don't do SEO link-building, and we don't write fake reviews. We may decline projects or end engagements that ask us to do work we believe is dishonest, harmful, or outside our skill — and we'll be straightforward about why.
iii.Payment & cancellation
How money
moves between us.
Website projects. 50% deposit at kickoff, balance due before launch. Invoices are due on receipt and considered late after 14 days. Late invoices may pause work until paid.
Care Plan. Billed monthly or annually in advance. You can cancel any time — your coverage runs through the end of the current billed period. We don't charge cancellation fees and we don't lock you into multi-year contracts.
Google Business Profile setup. Billed in full at engagement. Refundable in part if we determine your situation isn't workable before significant work has been done — we'll tell you up front.
If we cancel an engagement (rare, but it can happen), we refund the unearned portion of any deposit and hand over all working files.
iv.Ownership
Who owns
what at the end.
You own the final website we deliver — the design, the content, the code we wrote specifically for you. You own your domain and your Google Business Profile. We retain ownership of any general-purpose code components, design systems, and tools we developed before or alongside your project.
We may include the work in our portfolio (yours, in a screenshot or live link) unless you tell us in writing that you'd prefer we didn't.
v.Warranty & liability
What we promise
and what we don't.
We promise to do our work with reasonable skill and care, on schedules we agree to in writing, and to stand behind what we ship for 30 days post-launch (we'll fix bugs, broken links, and anything that doesn't work as the SOW described, free of charge).
We don't promise specific business outcomes — Google rankings, sales, lead volume, conversion rates — because those depend on factors outside our control. Anyone who promises specific outcomes in this category is overpromising.
Our maximum liability for any claim arising from work we do is limited to the amount you paid us for that engagement. This limitation is fairly standard and reflects the reality that we're a small studio, not an insurance company.
vi.General
The other
standard bits.
These terms are governed by the laws of the United States. Any disputes — and we hope there are none — will be resolved first through good-faith conversation, and if that fails, through binding arbitration in the venue specified in your project SOW.
If any part of these terms is found unenforceable, the rest still applies. We may update these terms from time to time; the "last updated" date at the top reflects the most recent revision. Material changes will be communicated to active clients directly.
Questions: hello@neighbordigital.com.