Hosting, security, updates, backups, and the small monthly edits owners actually need. One flat fee. A real person on the other end.
Why this exists
Most owners don't want a hosting login. They don't want to know about SSL renewal dates, plugin compatibility queues, or the difference between a CDN and a DNS record. They want their website to keep working, to load fast, to not get hacked, and to update when something on the inside changes.
The Care Plan trades that whole pile of cognitive load for a flat monthly fee. We handle the moving parts. You email us when something needs to change. That's it.
i.What's covered
Managed hosting.
Fast, modern, in the U.S. We pick the host. We tune it. We move you if it stops being good.
Security & SSL.
Certificate renewal, malware scanning, firewall rules. The boring layer that keeps everything else working.
Updates.
CMS, plugins, libraries. Tested before they go live so a Tuesday update doesn't break Wednesday.
Daily backups.
Off-site, encrypted, retained for 30 days. We've never needed to use one — but we'd rather have them.
Small monthly edits.
Text changes, photo swaps, new staff bios, new prices, fixed links, small new sections. Email and we ship it.
Real human support.
No tickets, no portals, no phone trees. You email a person. They reply. They are also the person who built your site.
ii.What's not covered
The Care Plan is for upkeep, not for new builds. A few things sit outside it:
If something's borderline, we'll just tell you. Most months it's clearly inside; rarely it's clearly outside; in between we use judgment, not a stopwatch.
iii.Outcomes
i.
Stops being a worry.
No more "is the site down?" texts on Sunday morning. The plan is the answer.
ii.
Stays current.
Hours change, prices change, staff turn over. The site keeps up because we're keeping it up.
iii.
Aging well.
Two-year-old sites on the Care Plan look like one-year-old sites. Drift, on the other hand, is fast.
iv.How it works in practice
Day 1 of any month
You email us a change.
"New staff photo, new bio, please push." Or: "Update prices to these." Or just: "Hours change for the holiday."
Within 1 business day
A real person replies.
Usually with a quick "got it, here's how I'll do this." Sometimes with a clarifying question. Always before end of next business day.
Within 48 hours
It ships.
We push the change to staging, send you a preview link, and go live once you say yes. Most months you only see two or three of these emails.
v.Pricing
Care Plan
$165/month
Or $1,650/year — two months on us. Cancel anytime.
vi.Common questions
Text changes, photo swaps, hour or pricing updates, adding a new staff member, swapping out a quote, fixing a broken link, adding a small new section to an existing page. Most months our clients send between zero and three of these. The plan is generous, but it isn't a free redesign hidden behind a monthly fee.
Yes — small pages within the existing design (a new staff bio, a single-service landing page, an event page) are included. Larger new sections — a full new service area, a 20-page resource library, a redesigned navigation — we'll quote separately, and we'll be reasonable about it.
One business day to reply. Most edits ship within 48 hours. Urgent ones (a wrong phone number, a broken page) we treat as same-day. We tell you when something will take longer.
Our hosting target is 99.9% uptime, which is a few hours of unplanned downtime a year. We don't sell SLAs with credits attached — if a host has a bad day, the credits aren't worth the spreadsheet. We just pick hosting that doesn't have bad days often.
You take the site with you. We'll hand off your domain, your content, and an export of the codebase. We won't hold a site hostage over a missed monthly payment.
Month-to-month. Annual gets you two months free. No multi-year lock-ins.